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Event Refunds, Transfers and Cancellations Done Right
A clear refund policy is the cheapest customer service investment you'll ever make. Here's the structure that protects revenue without making attendees feel trapped.
A refund policy that holds up
- Full refund up to 14 days before the event.
- 50% refund or full credit toward a future event between 14 and 7 days out.
- No cash refund inside 7 days — but transfers to another attendee allowed up to 24 hours before.
- Force majeure clause for cancelation — credit only, no cash, when you reschedule.
Self-serve transfers prevent inbox overload
- Put a "Transfer my ticket" link in the confirmation email — not behind a support form.
- Let the original attendee enter the new attendee's email; system re-issues the QR code automatically.
- Cap transfers per ticket at 1 to prevent secondary-market abuse.
Avoid chargebacks with plain language
- Restate the refund policy in the confirmation email, in two sentences, in plain English.
- Use the event name as the bank statement descriptor so attendees recognize the charge.
- Respond to refund requests within 48 hours — most chargebacks come from silence, not denial.
Refunds and transfers, automated
HoldThat EventOS handles self-serve transfers, partial refunds and credits — with audit trail.